Team Leader
Job Description
Team Leader Job Description:
Working in food service is hard! Take Sundays off! Never work another Sunday again!
If you are looking for an awesome, healthy, team-oriented, drama-free, generous environment, this job may be for you. We are looking for women and men who have a desire to impact the Toledo community with remarkable hospitality and intentional care for others.
This job is incredibly fast-paced and may not be for everyone. Do you have what it takes to be a part of the best Back of House//Quality Team in Toledo?
ROLE
The Team Leader is responsible for creating remarkable guest experiences by ensuring food safety standards and executing training strategies
This is a 25-40 hour week position. Must be available either 6-4pm, 2-11pm, or both.
All roles and responsibilities must be accomplished during assigned shifts.
Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Food Handler Certification
Pay Rate - $14.50 - $15.75 (part-time)
$17.50 - $18.25 (full-time, average of 36 hours working/week per year)
Reports to: Supervisor, Director - Quality
BASIC FUNCTIONS
In order to fulfill this role, the Team Leader needs to:
- Be an ambassador for the overall store mission
- SHINE//To become Toledo’s Most caring neighbor
- Embody the SHINE values
- We give//generosity is normal
- We grow//development is expected
- We serve// last>first
- We go//step out and step up
- Be a champion of the Winning Hearts Everyday strategy
- Maintain excellence in character and conduct
- Diligently seek to maintain the unity of the team
CREATING REMARKABLE GUEST EXPERIENCES
Perfect food, served fast and efficiently, in a clean and safe environment
- Perfect Food
- Knows and executes all Chick-fil-A recipes, product descriptions, procedures, and best practices
- Served Fast
- Focus: Know and execute their role
- Adopts a "No Yellow Ever" mindset
- Setter of pace in the business
- Team: Always asks for help when needed
- And Efficiently
- Never throw food in the trash (Reuse, promo, or donate)
- Knows and executes portion control (Proper weights and visual standards)
- Tracks waste and leverages variance reports to make adjustments
- In a Clean and Safe Environment
- Food Safety Covenant
- Floors must be clear of any inventory items and completely free of debris (If it falls on the floor pick it up)
- Organized (Everything is in its assigned place)
- Obsessed with washing hands
- Don’t come to work if you are sick
- Sanitizer buckets are changed and calibrated regularly
- All trash cans appear empty
- Furnishings and surfaces (horizontal and vertical) are clean and free of build-up
- Every cleaning procedure strictly followed
- Timers and hold times are always correctly used
- Your area must be left "Cleaner than before"
ENSURING QUALITY AND FOOD SAFETY
Elevating Food Safety Standards
- eRQA: completes and posts the daily eRQA and coaches results per Chick-fil-A Standards
- Jolt: complete execution of Chick-fil-A standards and input/tracking of all necessary metrics tasks including but not limited to cleaning checklists, Shift Checklists, etc.
- Food Safety Evaluation: completes and posts the daily Food Safety Evaluation and coaches results per Chick-fil-A Standards
- Food Safety Covenant: strictly adheres to all Chick-fil-A Toledo food safety standards.
EXECUTING TRAINING STRATEGIES
Implementing Training Strategies
- Functions as the subject matter expert of the business area
- Deploys area training strategy per Chick-fil-A standards for both new and existing team members
- Attends regular Leader meetings
Elevates all Quality Systems
EXPECTED RESULTS
- Profitability
- Positive Food Cost Gap: <>
- Labor Cost: 0 gap
- Net Profit: > 14%
- EcoSure/Deloitte visits
- 98% in all Quality metrics
- Closing Time
- 11:20 pm
- Customer Experience Monitor
- Top 20% in all Quality Metrics
- Food Safety
- Zero health inspection violations
- Zero high-risk SAFE violations
- Deliverables
- eRQA report
- SAFE report
- Area Training report
Related keywords: cook, restaurant, chick fil a
Job Types: Part-time, Full-time
Salary: $14.50 - $18.25 per hour
Benefits:
- 401(k) matching
- Dental Insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- 8-hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Loading . . .Posted: 9/10/2024
Job Reference #: PDX_CT_72A7957A-47CE-4718-A2F7-9DD6A07D5941_22201007