Job Description

Team Leader Job Description:


Working in food service is hard! Take Sundays off! Never work another Sunday again!

If you are looking for an awesome, healthy, team-oriented, drama-free, generous environment, this job may be for you. We are looking for women and men who have a desire to impact the Toledo community with remarkable hospitality and intentional care for others.


This job is incredibly fast-paced and may not be for everyone. Do you have what it takes to be a part of the best Back of House//Quality Team in Toledo?


ROLE

The Team Leader is responsible for creating remarkable guest experiences by ensuring food safety standards and executing training strategies


This is a 25-40 hour week position. Must be available either 6-4pm, 2-11pm, or both.


All roles and responsibilities must be accomplished during assigned shifts.

Must participate in FTS (Field Talent Staff) opportunities and complete ServSafe Food Handler Certification

Pay Rate - $14.50 - $15.75 (part-time)

$17.50 - $18.25 (full-time, average of 36 hours working/week per year)

Reports to: Supervisor, Director - Quality


BASIC FUNCTIONS

In order to fulfill this role, the Team Leader needs to:

  • Be an ambassador for the overall store mission
  • SHINE//To become Toledo’s Most caring neighbor
  • Embody the SHINE values
  • We give//generosity is normal
  • We grow//development is expected
  • We serve// last>first
  • We go//step out and step up
  • Be a champion of the Winning Hearts Everyday strategy
  • Maintain excellence in character and conduct
  • Diligently seek to maintain the unity of the team


CREATING REMARKABLE GUEST EXPERIENCES

Perfect food, served fast and efficiently, in a clean and safe environment

  • Perfect Food
  • Knows and executes all Chick-fil-A recipes, product descriptions, procedures, and best practices
  • Served Fast
  • Focus: Know and execute their role
  • Adopts a "No Yellow Ever" mindset
  • Setter of pace in the business
  • Team: Always asks for help when needed
  • And Efficiently
  • Never throw food in the trash (Reuse, promo, or donate)
  • Knows and executes portion control (Proper weights and visual standards)
  • Tracks waste and leverages variance reports to make adjustments
  • In a Clean and Safe Environment
  • Food Safety Covenant
  • Floors must be clear of any inventory items and completely free of debris (If it falls on the floor pick it up)
  • Organized (Everything is in its assigned place)
  • Obsessed with washing hands
  • Don’t come to work if you are sick
  • Sanitizer buckets are changed and calibrated regularly
  • All trash cans appear empty
  • Furnishings and surfaces (horizontal and vertical) are clean and free of build-up
  • Every cleaning procedure strictly followed
  • Timers and hold times are always correctly used
  • Your area must be left "Cleaner than before"


ENSURING QUALITY AND FOOD SAFETY

Elevating Food Safety Standards

  • eRQA: completes and posts the daily eRQA and coaches results per Chick-fil-A Standards
  • Jolt: complete execution of Chick-fil-A standards and input/tracking of all necessary metrics tasks including but not limited to cleaning checklists, Shift Checklists, etc.
  • Food Safety Evaluation: completes and posts the daily Food Safety Evaluation and coaches results per Chick-fil-A Standards
  • Food Safety Covenant: strictly adheres to all Chick-fil-A Toledo food safety standards.


EXECUTING TRAINING STRATEGIES

Implementing Training Strategies

  • Functions as the subject matter expert of the business area
  • Deploys area training strategy per Chick-fil-A standards for both new and existing team members
  • Attends regular Leader meetings

Elevates all Quality Systems


EXPECTED RESULTS

  • Profitability
  • Positive Food Cost Gap: <>
  • Labor Cost: 0 gap
  • Net Profit: > 14%
  • EcoSure/Deloitte visits
  • 98% in all Quality metrics
  • Closing Time
  • 11:20 pm
  • Customer Experience Monitor
  • Top 20% in all Quality Metrics
  • Food Safety
  • Zero health inspection violations
  • Zero high-risk SAFE violations
  • Deliverables
  • eRQA report
  • SAFE report
  • Area Training report


Related keywords: cook, restaurant, chick fil a

Job Types: Part-time, Full-time

Salary: $14.50 - $18.25 per hour


Benefits:

  • 401(k) matching
  • Dental Insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance


Shift:

  • 8-hour shift
  • Day shift


Weekly day range:

  • Monday to Friday
  • Weekend availability


Work Location: In person

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Loading . . .